ClearStop support

Help with the ClearStop app on the web, iPhone, and iPad. Email or call us.

Contact us

Email: helpdesk@clearstop.app
Phone: (918) 268-6182

FAQs

How do I log in?

Use the Log in button at the top of this site, or go to app.clearstop.app/login. Office staff, techs, and homeowners all use the same Log in — we route people to the right place.

How does ClearStop protect logins?

Two-step login is required for every shop account, using an authenticator app and recovery codes. A trusted browser can skip the code for 30 days, and sign-ins are recorded in the Audit Log.

Do techs need cell service at every pool?

No. Run Route Ready while you have a signal, and today’s route, stops, Log Visit and pool profiles are saved on the phone. Techs log visits with no signal, and everything syncs when they’re back in range.

How does billing work?

You pay for the pools you actually service. See Pricing for plans and the 14-day free trial, and Policies for how billable pools are counted.

Can I cancel?

Yes. Cancel anytime. Founder seats stay $99/mo as long as the account doesn’t cancel.

How do I have my information deleted?

Email helpdesk@clearstop.app. Our Privacy Policy explains what we collect and how to reach us.